Richard Hoggard, UK, Feb 24, 2012
Hi Ron, I wanted to write to you and give some feedback about our recent family ski holiday organised through Joanna at Skileb. The service your website and team offer is some of the best I have ever experienced. I travel constantly throughout the year and do wish all travel companies were like yours. The attention to detail and personal involvement from Joanna in answering my many queries was extremely helpful. I have no hesitation in using your service again and will recommend skileb to whoever asks. Best of luck for your business endeavours and thanks again.
Andreas Papadopoulos, Cyprus, Jan 4, 2012
Dear Maria, Joanna and crew at Skileb, I would like to congratulate you on the great organisation of our single day trip to Faraya. Everything worked like clockwork and we had a fantastic time. Well done and keep up the great service!
Guy Source, Dubai, Feb 17, 2011
Hi Pia, Thank you for this. We really enjoyed the trip – everything went to plan, the hotel was great and the staff very friendly. The ski resort is quite something, it was so nice to be able to ski into the hotel and nothing was too much trouble. It was a shame we could not ski the final day, however, no one can control the weather! A special mention must go to our driver yesterday who arrived early and managed to safely take us to the airport in what could only be described as terrible driving conditions – flash floods, fog etc. etc. We will certainly be returning next year and will certainly get in touch with you again to arrange everything. Best regards.
Lisa Bowdery, Kuwait, Mar 6, 2010
Dear Ski leb team, Thank you for the email. I was going to email anyway and pass on my thanks, but this has prompted me to do it faster.
So on behalf of myself and all my travelling friends can I say a huge thank you. The trip was excellent we will definitely return and of course use ski leb without hesitation. Can I also thank you for your correspondence throughout and your patience with all my silly questions! The only blip that we had was the taxi taking us from Beirut to Mzaar which was to small for 6 and lugguage so we had to wait quite a while for a second taxi, but that's all. Everything else was excellent. Thank you!
See you again, Lisa
Fergus Donaldson, Abu Dhabi, Feb 20, 2010
Dear skileb, We went to Mzaar and the black run was closed same happened two years ago when will the black run open. But I had a great time in Lebanon doing the slalom :P getting told! But anyway I would like to know which ski resort is better Cedars or Mzaar and I hope to see the skileb team on the slopes next time. Thank you for giving me a great holiday with some great snow, I will hope to come back to lebanon next year and enjoy the action. I was told that they also were opening a Burton park do you know were that is positioned Fergus
Hannelore Grams, Bahrain Feb 9, 2010
Very good service and immediate replies to special wishes, like gear rental from different ski shop at InterCon. Very nice accommodation in San Antonio and good price. We will book again with you. We already referred your page to some of our friends.
Grant Gowen, Dubai, Mar 29, 2008
Feedback about skiing in Lebanon! Everything happened as it was supposed to with no problems we changed our return pickup time with no problems the drive up the mountain made me nervous. But I think that is due to the Leb driving that I was not used to! Regards.
Richard and Lisa Round, Dubai, Mar 25, 2008
The holiday was perfect thank you very much for organising such a great break. The intercontinental was perfect for our requirements and the staff were very helpful and professional. The lingerie show wasn't bad either..;-)
We're looking at returning at New Year 08 with a few other couples so some feedback on rates for high spec chalets would be appreciated close to the intercontinental. Thanks again.
David Gledhill, Cyprus Mar 12, 2008
Really enjoyed the trip. Every thing was well organized and the hotel was great. Staff were very plesent and helpful. Only minor complain was about the ski lessons. My partner expected a bit more input for the amount we paid. A better English speaker would have remedied this I think. Very pleased overall.
Sean Bradley, UK, Mar 4, 2008
Dear Ron and Pia, Thats good news. Thank you for your help in everything we needed in Lebanon, your company gave us very good service throughout and I will for sure recommend you to our friends who will think of coming to Lebanon skiing in the future. With regards.
Jane Washbourne, Dubai, Feb 5, 2008
We really enjoyed our stay at the Intercontinental and will definitely return at some point. (Although they could turn up the water temp on the pool and jacuzzi and try and cut the noise in the atrium area outside the rooms at night, a lot of banging and clanking!)
We have recommended ski Leb to a few of our friends too so hopefully we will return with a group. It was all very well organised so thanks for that.
The weather was unfortunate as we had a day off on the Sunday (tired after a few too many drinks!) not really thinking and then couldn't ski for 3 days due to the blizzards! So we only got 3 days skiing which was disappointing but you can't book the weather can you! Will be in touch when we want to come back.
Yuri Pianykh, Cyprus Feb 5, 2008
This is to express my sincerest thank you on behalf of my colleagues and myself for organizing our skiing trip to Mzaar. This was not our first trip to Mzaar. We have been coming there quite often since 2004 and we have mostly been doing our accommodation arrangements ourselves. A few times in the past we happened to apply to you and always received a prompt and efficient assistance. We look forward to our future cooperation.
Ammr Donia, Bahrain, Feb 18, 2007
Thank you Pia. We feel a lot better thank you very much.. To tell you the truth we were very surprised when Ron showed up at the hospital, very nice of him and then you on the day after. Thank you for the ride back as well. The experience was great, and chalet was nice. The owner was very sweet and checked on us every now and then. We readily had a good time in Lebanon, I met up with some old friends, went snowboarding, took loads of photos. Lebanon is a great place, and skileb made our experience better, so a thank you goes out to you an your team. We would definitely want to do this again. This is a picture of all of us thanking you.
Claire Luck, Bahrain, Feb 18, 2007
I just wanted to let you know that we thought the ski-leb service was absolutely faultless. The booking process was simple and the accommodation was ideal for our budget. However, ski-leb totally amazed us in their professional and personal service when Ammr and myself were both injured. We had no expectation that ski-leb staff would accompany us to the hospital, particularly on 2 separate occasions. It was reassuring to have both Ron and Rania accompany us to make sure everything went well, and very kind to be provided with transport back to Faraya on both days as well. We appreciate your help. Ammr is doing fine, and i am walking better. Despite all the injuries we had a great time and we hope to return. I will be very happy to recommend ski-leb to any of my friends.
Margaret Butler, UK, Feb 6, 2007
Thanks for refunding the tickets when all lifts were closed. We had the most amazing time (except for the complete white out from the snow and low cloud on the last day and half!!! - but other than that the snow was fantastic). The hotel service and food was really exceptional - we were really impressed and will definitely recommend to other friends to visit and pass on your details. On a personal level your communication and efficiency as well were brilliant - so a BIG THANKS Pia.
Tuomas Kannas, Finland, Jan 19, 2007
Thank you very much for your generous gesture. We had great time both in Faraya Mzaar and Beirut. Unforgetable New Year. Snow is a challenge everywhere this year: My friend is traveling to Switzerland this weekend and there is very little snow also. And no snow here in Helsinki. Anyway I think you should invest to artificial snowing system in some years. That would make the skiing season more stable and improve the slopes. So-to-say bottom snow. With this kind of continuous improvements and peaceful situation Lebanon can become an exotic and international ski resort phenomena. And close to European markets!
Vanda Turcerova, UAE, Jan 15, 2007
Dear Ski Leb team, We have just finished our vacation booked with your assistance and all I can say is a big big THANK YOU not only for your assistance but also for the unforgettable experience we had during our stay in Lebanon. We had a great time straight from arriving. Your driver was attentive and polite, informative but also leaving us our time to soak up the atmosphere. Slopes were great and so was the weather – after 3 days of fog and snow we enjoyed beautiful 4-day long stretch of sunshine on the slopes of Faraya Mzaar. So thank you once again Skileb for a job well done and we already look forward to next season’s vacation!
Miyuki & Hideyuki Uchiyama, Saudi Arabia, Apr 5, 2006
Thank you very much for your every support during my visit to Lebanon. Due to your quick and flexible responses to our sudden changes and requests, we, with my wife, could fully enjoyed this trip. And we came to have a feeling that we would like to come again in the next ski season within the timing of the better snow conditions. Anyway, thank you again and we hope to come back again in the near future.
Penny Choong, UAE, Mar 26, 2006
This is Penny here, writing in to inform yourself that I have reached Sharjah safely. I wish to take this opportunity to thank yourself for the travel arrangements throughout the trip and especially during period when the demonstration took place. I used to hear a lot about Lebanon but now I am convinced Lebanon is a beautiful place with bountiful historical attractions and where its people are very hospitable. I am sure to visit the place again in the near future and I hope to see u then!
Huw Jones, Cyprus, Mar 15, 2006
I just wanted to report back that we had a fantastic time out in Mzaar – the ski conditions and weather were just perfect. Also what really made the trip was the excellent and easy organization of all the transfers and hotels – so thank you very much. I definitely intend to return to the Lebanon.
Garry Clapham, Cyprus, Mar 3, 2006
Hi, just a quick note to say we have had a great holiday at Faraya Mzaar, and very many thanks for organising the accommodation and transfers. We all had a great time, got in some fantastic skiing, and there was not a single hitch with the airport transfers, so thanks very much. We will be back next winter for sure. I have enclosed a picture of me, my wife and two daughters at the top of Jonction!! Best regards.
Karima Khalil, Sweden, Mar 1, 2006
Our Skileb experience was excellent; verything went very smoothly and our instructor, Elias was a lovely, helpful person who we had a lot of fun learning with! Our daughter is telling her school class today about her trip and showing them her pictures, and Elias is definitely the star! Thank you.
Margaret Powell, UAE, Feb 22, 2006
Arrived home last night after a wonderful 4 days in Faraya Mzaar. Thank you so much for your very efficient organisation. The airport and hotel pick-ups were both on time with drivers offering every assistance. The driver who took us to the hotel should be given a medal as the road conditions were really icy after the clearance of a very heavy snow fall. Hotel accommodation was great and food fabulous. We really had a lovely time and will hopefully be contacting you again in the not too distant future. Again, thank you very much. With very best regards.
Valentina Cowell, Oman, Feb 12, 2006
Dear Rania & Ski Leb, May I just take a moment to thank you for your services provided to my family this past week while we were holidaying at Faraya Mazaar. Rania, I would like to thank you especially for your efficient and courteous assistance with transport and translation support when we needed to get my daughter to the hospital for a check up. I was most impressed with your warm and friendly approach and even though it was a false alarm, it was no trouble for you. This service was very much appreciated. We had a great week skiing and will be definitely be back next year, maybe choosing better accommodation as the Mazaar Sports Chalets were a bit noisy. Best regards, The Cowell Family
Nagham Malhas, Jordan, Jan 19, 2006
Dear all, Thank you so much for such a wonderful trip we had so much fun :) Everything was well organised. I give my special thanks to Ms. Pia who really was a great help. We will defenitly book with Skileb.com again as well as our friends and family. They all got jealous ;) Thank you again
Rebecca Stichbury, UAE Jan 18, 2006
Excellent holiday - Staff we super helpful and friendly and all round. It was smooth and a very enjoyable holiday. Would recommend skileb to anyone visiting lebanon. What a great country!
Nick Clayson, UAE, Jan 17, 2006
I think it is safe to say that everyone really enjoyed the trip. We found the staff who picked us up and dropped us off helpful and the ski shop were good... The hotel was very friendly and ideally positioned for the lifts and the village. As for the booking process, I found this to be very helpful...I would definitely use SkiLeb again for a trip to Lebanon and indeed some of us are already considering returning next year.
Yiannis Loizidis, Cyprus, Jan 17, 2006
Our trip to Faraya Mzaar was truly an amazing experience and it would not have been that way without your assistance. SKILEB did a great job taking care of all the arrangements and transfers, etc. Thank you once more for making sure everything ran smoothly.
Sam Botros, UAE Jan 15, 2006
This is just a short e-mail, to thank you and all at Skileb that helped me out during my silly accident in Lebanon. Your professionalism and support was greatly appreciated. If anyone I know shows any interest in skiing I will not hesitate to inform them to contact you. Once again Pia thank you very much and please pass on my thanks to all that helped me and my family. I would also like to say the ski instructors that we had John the boss and Chellirab were excellent.
Claire Willcox, UK Jan 3, 2006
Thank you for your efficiency. We had the most amazing holiday. Chadia the snowboard instructor was brilliant - Callum thought she was great and loved snowboarding though got tired by the end of the week. The hotel was fantastic and they upgraded our room which was a bonus! All the drivers were really good - the day trip to Jeita Grotto, Harissa and Byblos was one of the best. Hotel Albergo was amazing and we got upgraded to a junior suite there which was fabulous. Our last day - we took a tour of Beirut - had lunch downtown, drove round the corniche, saw pigeon rocks, walked on the beach, went shopping, looked at all the new and old buildings - absolutely brilliant - couldn't have been better.
We really appreciated all your help from the start, especially all our ongoing requests. All your recommendations were exactly what we needed so we will definitely recommend you to our friends. Thanks again and all the best for 2006.
Richard Threlfall, UAE, Dec 26, 2005
I am extremely impressed with the service we have received from SKILEB.com and particularly you Pia. Partly due to the weather and partly the fact that we were trying to ski before the beginning of the season, we needed to maintain an unusual amount of flexibility in our plans. Not only was this possible you were courteous, prompt and helpful at every step. We enormously enjoyed our trip and are very grateful to you for all your assistance.
Sarah Mitchell, Mar 1, 2005
Just wanted to say thankyou to SKILEB for a brilliant holiday. We had a great time, with lots of good snow and a nice couple of days in Beirut. Everything was organised well and we found the whole experience really good and very relaxing. The Merab Hotel was nice and the staff very friendly and helpful and our drivers were on time and very friendly and helpful too. We will be back in Beirut next year for sure. Best regards.
Ajay Shah, UAE Feb 21, 2005
The 4 of us are now safely back in Dubai and would like very much to thank you for the flexibility and helpfulness you showed to us both before and during our stay. You did a very good job and we will definitely be recommending SKILEB.com to all our friends. Thanks.
Geert Glaas, Belgium, Feb 17, 2005
I wanted you to know that all of us enjoyed our week in Lebanon very much. Beirut was a fascinating place to visit and the snow and skiing were perfect. Even the two days when we were snowed-in were fun because the Intercontinental has everything to keep you entertained. Everyone we met was helpful and kind. We have been telling all our friends what a great place Lebanon is so we hope that there will be no more violence and tourists will keep on visiting. All the best.
Azuana Ramli, Egypt Feb 13, 2005
We have arrived safely in Cairo this evening... All of us had the most wonderful time in Lebanon.. especially the children. Your country is beautiful.. Thank you so much for your excellent arrangements. We will definitely recommend SKILEB to friends and relatives whom wish to go skiing.. Kind Regards.
Julie and Ibrahim, UAE, Feb.3, 2005
We came back two days ago from our holidays in Faraya simply very happy. For that we warmly thank you. Everything was organized, planned, on time (airport transfers, ski rentals, ski lift bookings, Merab hotel). The Merab hotel was just perfect. Although the room was a bit small, it was very clean as well as the bathroom. The breakfast was royal. And finally the staff was very courteous and helpful.
We want to compliment you for your professionalism and the quality of your service and products. Be sure we will recommend Skileb around us!
Thank you again !
Ray Turford, Cyprus Jan 29, 2005
Just a short note to thank you for your assistance during my recent trip to your lovely country. The arrangements went very smoothly and of course the skiing was superb. I'm sure we'll be back and will get in touch again. Once again many thanks.
Stuart Wilson, UAE, Jan 24, 2005
Thank you for organizing a great holiday. Everything worked very well and we will certainly be going back next year either around Xmas-New Year or mid Feb. Only change we would make would be to book interconnecting rooms (5 people in a family room is rather too cozy!) Jean and his team were especially good. Thanks again.
Elspeth Wrigley, UAE, Feb 12, 2004
The skiing trip was fantastic. We really enjoyed The Cedars and may well go there again next year. We like the quite cosy feel of the place, L'Auberge des Cedres, and the children were made to feel very welcome too. Thanks for all your help.
Mark Hunt, KSA, Jan 19, 2004
We had a wonderful time, and just wish to extend huge thanks for a well organized weekend, just a shame we could not have stayed longer this trip, but we are already looking at booking with you again for mid march around the weekend of the 20th. Will send a couple of photos later of us enjoying ourselves with the great hospitality in Faraya Mzaar. ....after discussing it further with the guys, you can expect us to make another booking shortly for middle of march – we cannot wait to get back as the whole trip was fantastic – full credit to yourself and the Staff at Merab for organizing a wonderful time. Will confirm shortly with you our next itinerary once I have confirmed numbers.
Jeremy Salisbury, UAE, Jan.9, 2004
We had some excellent skiing on our visit to Faraya. Although the first day was cloudy and snowy it allowed us to regain our skiing technique and fitness. The next three were absolutely wonderful and we were able to ski all the runs which were open including a couple of off piste reds. We were sorry to miss Ronald as I know that he called into the Auberge Suisse; hopefully, we will meet up again next year. Joesph at the Auberge was able to sort our rooms out on the second day which made things much easier. But we do appreciate the your hard work on getting us accommodation at the last minute. I am sure that you understand our point of view that we want to make sure that there is snow before we book and confirm flights. The only downside was the added hassle of having to get visas in Dubai before we left. Again, this was caused be the relatively quick decision we made to go skiing. The Lebanese Consulate in Dubai were very efficient and processed the visas in 24 hours.....
Once again, very many thanks to you and Ronald for your very swift responses and excellent organisation. We had a very memorable skiing holiday and made the most of all the runs.
Tim Smee, England, May 2, 2003
Just a note to thank you for your help whilst we were thinking about coming to Lebanon to ski. During our vacation in March we had a fantastic time. Unfortunately Cedars was closed because of the snow but we ended up at Faraya. Clear blue skies and perfect snow for 4 days. We dug a snow hole to stay in for the duration of our visit but the Intercontinental served excellent cocktails! We really did have a wonderful time made special by all the lovely Lebanese people who made us feel so very welcome. We will be back and recommending it to all our friends. Skiing in Lebanon remains a well kept secret over here. No one believes it but I will do my best to promote you! "
Constantinos, Phryni, Mary, Eliza, Cyprus, Mar 12, 2003
"Good morning, On behalf of me and the rest of the people who joined me in our ski holidays we would like to thank you for providing us with an excellent service on our holidays. Everything were very good. Thank you and you can count that you will be our top preference when choosing ski holidays in Lebanon in the future."
Philippa, James and William, Kuwait, Feb 19, 2003
"We had the most superb holiday. Thank you so much for all your help - everything ran so smoothly. We shall return next year, and most probably to the Merab which we found so friendly."
Donna Love, UAE, Feb 15, 2003
"I have just returned from a weeks vacation booked with your company. I was very pleased with the organization of the trip, especially the very helpful driver provided by your company and will be recommending you to any one wishing to travel to Lebanon..."
Graham Rule, UAE, Feb 13, 2003
"I just wanted to send you a quick note to thank you for everything. We had a great holiday in Lebanon and were very impressed by the service SKILEB.com provided. SKILEB.com did a great job taking care of all the arrangements and transfers, etc. The only disappointment was the weather when we were skiing. We had 3 days of stormy weather but, fortunately, the last day was beautiful weather and we really enjoyed the skiing. Thank you again for all of your help. We look forward to contacting you if we decide to go skiing in Lebanon again."
Kent Farrell, UAE, Jan 31, 2003
"The holiday was excellent - much better than we expected and we will recommend this location (SKILEB.com and Merab hotel) to our friends. I will send you a copy of the message (story) that is written about the trip. The weather overall was great - just one and a 1/2 days where we could not ski. But the day off gave us a rest and the fresh snow was a real bonus. The lift operator was excellent and permitted us to make up for the "lost" days. The staff at the hotel and the shop were really friendly and most helpful - their attention to detail an willingness to help us was very much appreciated."
Don Keenan, UAE, Jan 27, 1999
"Skiing in Lebanon exceeded all expectations, from arriving until returning to Beirut International Airport. Good snow, pleasant accommodation, lovely people, excellent skiing & no crowds. Hopefully, being selfish, we can enjoy future vacations before the inevitable happens.
The Beirut International Airport is very well organized, including transportation to & from Faraya-Mzaar. Everyone we met was multilingual, i.e. Arabic, French & English. The Auberge Suisse Hotel is very family friendly & relaxing. Comfortable rooms, plenty of hot water & drying facilities. Plain, but tasty nourishing food, in copious platefuls was devoured greedily, whilst relaxing in front of a real log fire after a hard days skiing. On and off-piste skiing; capable of catering for all levels, with magnificent views from Dome du Mzaar, over looking the bay of Beirut. Plenty of chair lifts to relax the tired legs, absolutely no waiting at lifts. On the safety side, my younger son twisted his knee on our second day. Within minutes, he was transported to the onsite doctor by snow buggy, then forwarded to the local hospital for X-ray & treatment. All treatment was covered by Faraya-Mzaar ski pass insurance. Due to prompt action & treatment we were able to continue skiing as a family, after a days rest."